Return & Exchange Policy
We want you to be fully satisfied with every product that you purchase from OYOBox.com. If you wish to return a product, you may return it within 30 days of shipping for a full refund of the purchase price, minus the shipping, handling, gift box, and other charges that were applicable at purchase time.
We ask that the product be unused, in original boxes (whenever possible), and with all original paperwork, parts and accessories in order to ensure full credit.
Please note: Gift cards, Monogrammed and personalized items, including OYOBox Swarovski Crystal special orders or any other special orders are final sale cannot be returned or exchanged. Gift cards can not be returned.
Returns must be sent to:
299 Thomas E. Dunn Memorial Highway
Rutherford, NJ 07070
You can expect a full refund of the purchase price and applicable taxes, minus the shipping, handling, and gift box charges, where applicable, within 30 days of receipt of your return in the same form of payment originally used for the purchase.Credit for gift returns will be issued to the original purchaser.
Upon returning an order that was purchased with a credit card and a gift card, please be aware that the return, up until the amount purchased on the gift card, will automatically be refunded onto a new gift card first, not your credit card. The remaining balance, if any, will then be refunded to your credit card.
Returning An Item:
If you would like to return an OYOBox product that you’re purchased on OYOBox.com, please follow the instructions outlined below.
- Pack the product(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be unused to ensure credit.
- Before sending the return shipment, please remove all extra labels from the outside of the package.
- Keep the UPS Return Tracking Number for your return in order to monitor delivery status.
- Once your item has been delivered, please allow 7-10 business days processing time within the warehouse for them to inspect, scan and process the return. Please also take notice, it is to the discretion of your bank on how long it takes for it to show up on your credit card statement.
*Credit for your returned item(s) will be refunded back to your account in the same form of payment used to purchase the item(s). The credit should appear on your next statement. You should receive an email confirming the completion of return processing.
*All returns of online orders, by mail must be returned within 30 days from the day the order was shipped with original packaging and certificate of authenticity and warranty registration card.
OYOBox reserves the right to modify its return and exchange policy at any time.